Log Book

Motivation

The Log book application is intended for the recording of every service event that occurs during the entire lifetime of the system. It replaces the paper logbook currently in use by many systems.

Description

Log Book application is a service ticket based. Each ticket may be open/closed and support additional states depending on specific service work flow. Different user profiles are supported. Search feature and record filters allow easy access to historical records.

Users can report information regarding the errors, artifacts, system downtime, and any other issues concerning system operation.

Field service personnel can attach system bug reports, report corrective actions taken, record replaced parts, and other information.

Service centers are able to remotely obtain comprehensive information from sites and analyze the recorded information. This enables the planning of preventive actions to minimize the system downtime.

Applications and integration with other tools

Users, field service personnel and service centers are the primary users of this tool.

Log Book can create problem report with Bugrep tool as part of service record update.

Problem report may be open from Log Book by hyperlink to Bugview tool from service record field.

Log Book can be accessed from Remote Service Center.